Privacy Policy

SMS Disclosure:

By providing your phone number, you agree to receive text messages from Rapid Digital Solutions. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. We only collect information necessary to fulfill your request. Your information will not be shared with any third party without your consent.

Your Privacy matters to us

When you place an order with Rapid Digital Solutions, we only need information that is absolutely necessary to fulfill the purchase. Unless you directly give us permission, we will never share your information with anyone outside of our organisation. Rapid Digital Solutions understands the importance of protecting our clients’ personal information. We only collect the information necessary to fulfill your request.

Disclaimer:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Introduction

When you place an order with Divine Book Publisher, we only collect the information necessary to complete your publishing services. We never share your personal data outside of our organization unless you explicitly authorize us. Divine Book Publisher is committed to protecting your privacy and securing all personal information.

Collection of Data

Divine Book Publisher ensures that any data submitted via email, phone, contact form, or order form is kept completely confidential. Information collected may include name, author pen name, billing address, email, phone number, project details, and country of residence. We may also collect creative briefs, manuscript drafts, cover design notes, and any feedback related to services. Your IP address, browser, and system data may be collected via analytics tools for service improvement.

How the Data Will Be Used

Your data helps us fulfill your publishing requirements, personalize your experience, and provide updates about your book’s progress. Email addresses are used for updates, review requests, delivery of materials, and occasional announcements about new publishing tools, service enhancements, or promotional offers. This helps us improve customer service and identify popular services.

Confidentiality of Financial Transactions

We use secure payment gateways with SSL encryption (https://) to process payments. This guarantees your billing information is handled securely at all times. We do not store full credit card details and follow PCI compliance standards.

Confidentiality

We do not compromise your privacy. All project materials, including manuscripts, cover drafts, and correspondence, are securely stored and accessible only to authorized publishing staff. We never share, sell, or distribute your information to third parties unless required by law or consented by you.

Amendments

Divine Book Publisher reserves the right to update this privacy policy for improved protection. Clients will be informed in advance about any significant changes to how their personal data is handled.

Conditions of Information Disclosure

We only disclose information when legally required by court order or other judicial processes. In all cases, we comply with relevant laws to protect our authors and their intellectual property.

Get in Contact

For questions or concerns about how we protect your information, please reach out to us via our contact form or email us at info@divinebookpublisher.com.

Revision Policy

You may request revisions based on the limit specified in your publishing package. We continue working until your expectations are met. If the fundamental structure of your cover or manuscript remains unchanged, no extra charges apply. Edits are usually delivered within 48 hours. Requests made after approval will be treated as a new order.

Refund Policy

Refunds are not applicable if:
– You purchased a custom package
– Project has already been approved or entered production
– Cancellation was not due to service-related reasons
– No contact has been made within 2 weeks
– Project is offered to another publisher or designer
– Creative brief is missing critical details
– Full redesign is requested after approval
– 15 days have passed since order placement

No refunds are provided for domain registration, hosting, SEO, social media, or marketing campaigns. Once the book is submitted for publication, no refunds are applicable. Divine Book Publisher retains the right to decline a proposal or terminate a contract. In case of a refund, all designs, content, and files remain the property of Divine Book Publisher.

Refund Request Procedure

To request a refund:
– Start a Live Chat
– Email our support team

After review, we will begin the refund process. Once refunded, you lose all rights to content or designs, and your case may be submitted for copyright protection.

Quality Assurance Policy

Our editors and designers strive for quality in every stage. We offer unlimited revisions based on your plan. Our process is client-focused to ensure your full satisfaction.

Guaranteed Satisfaction

Your satisfaction is our goal. We will continue revising your manuscript, layout, or book cover until you’re completely satisfied (revisions depend on the selected package).

Delivery Policy

  • Once your publishing order is confirmed, initial deliverables (e.g., cover draft) are sent within 3 business days.
  • Final publishing is completed within 4–6 weeks.
  • A confirmation email is sent with every delivery milestone.
  • For urgent orders, please contact customer support.
  • We retain records of finalized projects for your convenience.

Customer Service

We provide responsive customer support Monday–Friday, 9 AM – 5 PM GMT. For assistance after hours, please use the client portal to submit your queries.

Communication Policy

Official communication must be through our verified channels such as info@divinebookpublisher.com. We are not responsible for messages sent to unofficial emails or numbers not listed on our website. All project information should be shared through official channels only.

Create a Custom Publishing Package

We offer flexible, customizable publishing packages tailored to your book’s needs. Select only the services you require and create your own plan today.

Let’s Get Started

info@divinebookpublisher.com
 (323) 400-4252
Submit your manuscript or inquiry through our contact form, and we’ll respond promptly.

Get Started

Got questions? Just send us a message — we’re here to help!